Parcels are generally dispatched within 72 hours after receiving your payment.
We will provide as soon as possible a link that allows you to track your shipments online.
We recomand you to group your items in one order. We can not group two distinct orders and you will have to pay shipping for each one.
The following delivery times are given as indication and depend on the day and time of your order, as well as the selected carrier.
We are commited to respect a maximum delivery date, given to you during the placement of your order and indicated on the order confirmation.
Your tracking number will be sent to the email adress you gave for the subscription.
If you can not find this tracking number, or if you can not follow your order, contact us so we can give you the information you need.
In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox.
Your parcel will be kept in the postal contact point for a period of 10 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned.
In case the timeout is attributable to you (the delivery address you provided was not correct or you didn't pick up the package within 10 day period), the costs forwarding the package will be at your expense.
In France, delivery is free from 150€ of purchase and internationally from 300€ of purchase. Taxes and returns are the responsibility of the customer. For more information, contact us at info@pi-project.com.
